General bonus terms: the document behind every promotion
Each promotion comes with a short description, and behind it sits a general bonus policy that applies to all offers at once. That is the document an operator points to when it refuses a payout. We do not quote Irwin's rules word for word, and we do not claim they contain any particular clause. What follows is a map of the sections such policies typically contain, so you can check the current version yourself.
Sections you will almost always find
| Section | What it covers | What to look at |
|---|---|---|
| Eligibility | Who can receive a bonus | Age 18+, country of residence, one bonus per person, address or device |
| Activation | How a bonus is credited | Automatically, via a tick box at deposit, or with a promo code |
| Wagering | How much must be staked | Multiplier, its base, and which balance is spent first |
| Game weighting | Which bets count | Percentages by game type and the excluded-games list |
| Restrictions | What is not allowed while a bonus runs | Maximum bet, bonus buys, switching payment methods |
| Withdrawals | When and how much can be paid out | Cash-out cap, ID checks, what happens to the bonus on withdrawal |
| Cancellation | When a bonus is removed | Rule breaches, suspected abuse, expiry |
Clauses behind most disputes
One bonus per household or device. If two adults play from the same flat or laptop, the second account may be treated as a duplicate. Read how the operator defines "one player" before either of you signs up.
Excluded payment methods. A deposit made with certain e-wallets or prepaid vouchers sometimes does not qualify. If you plan to pay with Skrill or Paysafecard, check whether that method is on the exclusion list.
Verification before payout. The operator can ask for ID and proof of your payment method. Until that is done no withdrawal leaves, while the wagering clock keeps running.
Discretion clauses. Phrases such as "the operator reserves the right" leave room for interpretation. If something is unclear, ask in writing before you activate.
A short routine for any policy
- Open the promotion's terms and the general policy side by side.
- Note the multiplier, its base, the stake cap, deadlines and any cash-out ceiling.
- Convert the turnover into euros using the method on the wagering page.
- Save a dated copy of the terms.
- Only then decide whether to accept the bonus.
If the operator cancels your bonus
Ask in writing for the exact clause the decision relies on, and compare it with your saved copy of the terms from the activation date. If you believe the decision is wrong, the route — from the operator's complaints process to the regulator that licenses it — is described on our complaints page. Which regulator applies depends on the licence named in the operator's terms, so find that line first.